We aim to provide the best service possible at all times. There may be occasions when you feel this does not happen and if you wish to make a complaint please visit, phone or write to our Practice Manager.

Please note we have to respect our duty of confidentiality to patients and a patient's written consent is necessary if a complaint is not made by that patient in person.

In addition the Patient Advisory Liaison Service (PALS) at the Trust can give you independent advice and assistance with your complaint should you need it.
North of Tyne PALS service can be contacted on 0800 032 0202.

If you are still dissatisfied we have a formal complaints procedure which you can access via the Practice Manager or you can download a copy here.